Guest Concierge
AutonomousHandles pre-arrival, in-stay and post-stay conversations in 9 languages across SMS, WhatsApp and web chat.
- 148 chats/day handled
- 9s median first reply
- Upsells late checkout & spa
Six specialists. One shared brain.
Each dlvr agent owns a slice of service and runs at the autonomy level you set — from advisory suggestions to fully autonomous action.
Service & Orders
AutonomousTakes room service and restaurant orders, then routes tickets by kitchen load and floor proximity.
- 62 orders/day routed
- ETAs held within 3 min
- Auto-86 on stockouts
Housekeeping
SupervisedSequences turnovers around real arrival times and flags when a floor needs another attendant.
- 214 rooms sequenced
- Early-arrival rework -41%
- Attendant load balanced
Delivery & Vendors
AutonomousTracks linen, produce and beverage deliveries and chases suppliers before service is at risk.
- SLA breaches caught early
- Auto-escalation to dispatch
- Invoice mismatch alerts
Revenue
AdvisoryWatches comp set, events and pace, then proposes rate moves with a plain-language rationale.
- Hourly pricing checks
- +11% RevPAR in Q1
- Every move explained
Front Desk Relief
SupervisedSteps in when check-in queues build, pre-filling registrations and answering the lobby line.
- Triggers at 4 min wait
- Pre-keyed registrations
- Human handoff in one tap